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Econoprint in Lake Delton is currently seeking a FT Customer Service Specialist.
Econoprint is a business-to-business company that offers graphic design, print, direct mail, signage and through Powderkeg, Econoprint’s web division offers web design, web development, SEO, SEM, social media and Email marketing.
An ideal candidate must possess strong customer service skills, be computer/web-savvy and be able to think on their feet.
The Customer Service Specialist is responsible for increasing customer satisfaction using all available resources. The CSS will be required to handle customer requests (by phone and e-mail), issue quotations for inbound requests, process orders, track status, facilitate customer order changes, resolve customer complaints, route inbound calls to support areas, as well as work closely with outside sales, production and admin staff to provide customer support to help increase sales.
This is a full-time position with competitive pay and benefits that include healthcare and dental insurance, paid time off, 401K and more. EOE